Last Updated On: July 20, 2024

At By The Riverside Sethumadai, we strive to provide exceptional service and ensure our guests have a pleasant stay. However, we understand that sometimes plans change, and you may need to cancel your booking. This Refund Policy outlines the terms and conditions under which refunds will be provided.

Cancellation and Refund Policy

  1. Cancellation by Guest:
    • Cancellation Requests: All cancellation requests must be made in writing and sent to our official email address: info@bytheriversidesethumadai.in.
    • Refund Eligibility:
      • Cancellation with in 7 days of check in – 30% refund on total cost.
      • Cancellation before 7 days of check in – 50% refund on total cost.
      • Cancellation before 15 days of check in – full refund on total cost
  2. Early Check-Out:
    • If a guest decides to check out early for any reason, no refund will be provided for the unused portion of the stay.
  3. No-Show Policy:
    • If a guest does not check-in on the scheduled arrival date without prior notice, the entire booking amount will be forfeited, and no refund will be provided.
  4. Modification of Booking:
    • Date Changes: Requests to change booking dates must be made at least 48 hours before the original check-in date. Changes are subject to availability and may incur additional charges.
    • Refunds for Modifications: If the new dates are unavailable or if the guest chooses to cancel after attempting to modify the booking, the standard cancellation policy will apply.
  5. Force Majeure:
    • By The Riverside Sethumadai is not liable for any refunds or compensation in the event of force majeure events such as natural disasters, pandemics, strikes, or other unforeseen circumstances beyond our control. In such cases, we will make reasonable efforts to reschedule the booking.

Processing Refunds

  1. Refund Method:
    • Refunds will be processed using the same payment method used at the time of booking. If this is not possible, we will contact you to arrange an alternative method.
  2. Processing Time:
    • Refunds will be processed within 14 business days of receiving a valid cancellation request. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Contact Us

If you have any questions or need further assistance regarding our Refund Policy, please contact us at:

Email: info@bytheriversidesethumadai.in

Phone: +91 94439 76979

Address: FVQF+G7M, Old Sarkarpathy Road, Sethumadai, Pollachi – 642133

Changes to This Refund Policy

By The Riverside Sethumadai reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all bookings made after the date of publication.

Consent

By making a booking with By The Riverside Sethumadai, you agree to this Refund Policy and the terms outlined herein.